FAQs

925 silver means 92.5% silver. The handcrafted items are 999 silver (99.9%) This is known as 'pure' or 'fine' silver. Some of the ashes jewellery is cast in 925 sterling silver and jump rings and other attachments the jewellery is supplied with are also 925 sterling silver.

You can pay by card on the website using the secure provider-Stripe. Full payment is required before the item is made. Payments in instalments are welcome and can be arranged through Paypal 'Pay in Three - please select your preferred payment method at checkout.

All items are well wrapped and are presented in a gift box. There will be no distinguishing marks on the outside of the parcel, so no one else will know what you have ordered.

The law states that items under 7.78grams (for silver) are not required to be hallmarked.

We advise you clean the piece regularly with warm water and a mild detergent. A silver polishing cloth and care instructions are provided with your order.

Please remove your jewellery for swimming, gardening, or any manual or repetitive tasks where it is at risk of getting scratched, or where chlorine / bleach may come into contact with it. This is especially important for rings and bracelet charms.

For hand and foot prints your baby can be any age. The inkless print kit for hand and footprints is safe to be used from birth. For fingerprints we recommend after 18 months of age as the fingerprint may not be formed fully and there will not be much definition. Usually after 18 months of age a fingerprint can be seen well.

Due to babies and children developing at different ages, some may have more defined fingerprints than others. Please bear this in mind when ordering.

There is no maximum age for all types of prints. The oldest customer we have used prints from is 105! Hand and footprints are miniaturised to fit, fingerprints from the putty kit are imprinted into the silver their actual size.

The images you require on the jewellery are scanned to a computer, scaled down in size so all the detail remains and then printed out. We then make a stamp from that printout which we use to imprint into the silver.

Yes! You can write what you would like it to say on a piece of paper and we will use the same process as above to get your exact handwritten message onto the jewellery. Depending on the size of the item you order, there will be restrictions as to how much text is possible. You can also provide us with scanned copies of greetings cards / documents to use handwriting instead of a hand, foot or fingerprint.

From the date we receive the prints / doodle etc, you can expect your product to be ready within 28-35 days. At peak times for example mothers day, fathers day and Christmas the time is likely to increase so please order and return prints early (ideally a minimum of 5 weeks prior the date needed)to avoid disappointment.

Refunds or returns are not possible due to each piece being hand made to order as I will not be able to resell the item. Any items which you suspect have been damaged in the post must be returned to me within one week. In the unlikely event of a spelling error on my part, your item will be re-made free of charge, you need to contact me and return the item to me within one week in an unworn condition. Please check the spelling on your order carefully before confirming. I cannot be held responsible for any inaccuracies on your order.